Need help?

Frequently Asked Questions

Account

By creating an account, you have the ability to earn and spend points, redeem rewards, claim VIP status and its benefits, as well as view your order history and track current orders.

You will also receive tailored product recommendations based on your preferences.

Rewards

There are several ways to earn SK points, which can be redeemed as store credit:

  1. For every £1 you spend with Side Kicks, you'll earn 1 SK point. For example, if you spend £100, you'll receive 100 SK points.
  2. Engaging with Us: Earn extra points by connecting with us on social media or attending our exclusive events. We love rewarding our community for being active participants!
  3. Special Occasions: We also celebrate your milestones by gifting you SK points on special events like your birthday!

Keep an eye out for other opportunities to earn SK points throughout the year!

Shipping & Delivery

We use reputable courier services with (tracking and insurance) such as DPD & UPS, to deliver your orders.

The courier will depend on your location, as well as other potential factors such as package value, weight and or dimensions.

  • UK orders are shipped via DPD
  • EU orders are shipped via UPS
  • International Orders are shipped via UPS

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, which will indicate the carrier responsible for delivering your package. You can also go here to track your orders.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Or you can check here.

Yes, we ship to most countries worldwide. Shipping fees and delivery times may vary depending on the destination.

Please refer to our shipping policy for more information on international shipping rates and delivery times.

  • UK standard
    1-3 working days
  • UK Alternative
    3-7 working days

    EU standard
  • 2-5 working days
  • International standard
    6-10 working days

Express shipping options are also (sometimes) available at an additional cost.

Please note that due to the industry we operate within, the added logistical step of authenticating every product means shipping times may vary. Further potential factors may apply such as customs clearance and carrier delays, those of which are unfortunately out of our control.

We accept returns and exchanges within 14 days of receiving your order, provided the item is in its original condition with all tags attached.

Please refer to our returns policy for more information on how to initiate a return or exchange.

General

We accept all major credit and debit cards, as well as payments through PayPal and other secure payment gateways such as Apple & Google Pay.

We also offer interest-free installment payment options through services like Klarna.

We are looking to introduce Cryptocurrency as a payment method soon.

We are sorry to hear something didn't go as planned, please reach out to us here and await a response from the team - we will always try our best to resolve issues for customers as swiftly as possible.

Products

Nike uses different sizing categories for various age groups and genders.

  • TD (Toddler) sizes are designed for young children, typically aged 1-4 years.
  • PS (Preschool) sizes are for children aged 4-8 years.
  • GS (Grade School) sizes are for older children and pre-teens, usually aged 8-12 years.
  • WMNS (Women's) sizes cater to adult women, and Mens sizes are for adult men.

    You can find the exact size chart with conversions on each product page.

We guarantee 100% authenticity on all products sold through our store. We source our items from reputable suppliers and conduct thorough inspections to ensure the quality and authenticity of each item.

Find out more here.